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FAQ
Why should I buy from Rosny Jewelry?
BEST PRICE: Our customers have the opportunity to buy directly from Rosny Jewelry with prices below retail. We work on low margins in order to give you the best value, while maintaining the highest quality standards in the jewelry industry.
HIGHEST QUALITY: Quality is our first priority. We always use the best materials in our jewelry, such as Swarovski crystal and zirconia, thicker plating with rhodium, 18K gold and rose gold. First class workman ship.
LARGE SELLECTION: - We have more than 1000 varieties of product for you to choose. New styles come periodically from the factory to satisfy different flavor of the customers.
EASY RETURN AND EXCHANGE POLICIY: If for any reason you are not 100% satisfied with your purchase, you may return it within 30 days from the ship date, no question asked. Rosny Jewelry should meet or exceed your expectations. (Please refer to our return and exchange policy).
Where are you located? Can I visit your office to see the jewelry?
We are located in Los Angeles, California. Our warehouse is not open to the public. Wholesale customer can visit our warehouse by appointment. We do jewelry show in all major cities such as New York, Washington, DC, Las Vegas, Chicago, Atlanta, Orlando, Denver, San Francisco, etc. You are welcome to visit our booth nearby.
What forms of payment do you accept?
We accept the following payment methods:
Credit Cards: We accept Visa, MasterCard, American Express and Discover cards.
Paypal: You can pay with Paypal.
Telephone: In addition to our Secure Checkout, you can give us a call (1-909-594-0016) and one of our representatives will take your credit card number and verify the details of your order.
Is it safe to use my credit card?
Rosny Jewelry registered with Verisign, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. All information sent to us through our website is automatically encrypted. Rosny Jewelry uses what is known as SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception manipulation, on recipient impersonation. We also give you a choice of transaction options when making your purchase. (Please refer to payment methods).
Are shipment insured?
We ship everything with traceable mail with USPS. Insurance is optional by customer.
Do you ship overseas?
Yes, we do, with the following terms and conditions:
Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
All returns/exchanges from internationals are to be shipped by customers at their cost with full value insurance of all items being returned. Any import duty required to be paid by Rosny Jewelry for such returns will be deducted from the refund to be processed for the customer.
Can I order by phone?
Yes. Please call 1-909-594-0016 to speak to one of our jewelry Advisors.
Do you offer a return policy?
Yes. Please refer to our “Return & Exchange Policy”.
How do I know if you received my order?
After you click “Submit Order”, you will receive a confirmation email for your order.
KNOWLEDGE
What is Cubic zirconia?
Cubic zirconia (also known as CZ) is a synthetic crystalline substance used as an alternative to diamonds. This man-made material is colorless, hard and flawless. Its popularity stems from its diamond-like brilliance and clarity, low cost and overall durability.
What is Swarovski Zirconia?
Although Swarovski is renowned for precision-cut crystal, the company has been cutting genuine gemstones and created stones for many decades. In 1976, Swarovski started to cut zirconia, being the first company on the market to offer a machine-cut exponent of this synthetic stone. Ever since, Swarovski Zirconia has been known as the most precisely cut zirconia on the market, available in a wide variety of exquisite shapes, size and colors.
What is Swarovski Crystal?
Swarovski crystals are man-made gems manufactured in Austria. In 1892, Daniel Swarovski invented a machine for making precision-cut, beautiful, high quality lead glass crystals using quartz, sand and minerals. The exact proportions of these raw materials has remained a company secret. This specialized manufacturing process ensures the highest possible degree of precision which produces brilliant crystal. For five generations, the Swarovski family has continued the tradition of making the most recognized crystals in the world out of their factory in Wattens, Austria.
What is Sterling Silver or 925?
Fine silver (99.99% pure) is generally too soft for producing large functional objects. Therefore, silver is usually alloyed with copper to give more strength. Sterling silver is an alloy containing 92.5% by weight of silver and 7.5% by weight of other metals, such as copper. The sterling silver standard has a minimum millesimal fineness of 925. This alloy preserves the elasticity and beauty of the precious metal.
Other metals can also replace the copper, most often with intent to improve various properties of the basic sterling alloy, such as reducing casting porosity, eliminating firescale, and increasing resistance to tarnish.
What is Rhodium?
A member of the platinum group, rhodium is a shiny, white metal that is highly reflective, durable and expensive. It is often used as a hardening agent for platinum. In jewelry, it is plated on other metals to increase luster and eliminate tarnishing.
What is Gold Plating or Gold Electroplating?
Gold Plating is a method of depositing a thin layer of gold onto the surface of another metal ( such as silver or copper) by chemical or electrochemical means.
Will Sterling Silver tarnish?
Chemically, silver does not react with oxygen or water at ordinary temperatures and it does not tarnish easily. However, the other metal in the alloy (usually copper) may react with oxygen in the air. As the silver’s purity decreases, it is more likely to corrode or tarnish. Although sterling silver does tarnish, our rhodium-plated jewelry provides maximum durability. Our jewelry is also easy to clean and care for.
What makes Sterling Silver tarnish?
Common chemicals in perfume, hairspray, soap and lotion will make rhodium tarnish permanently. Stay away from chlorine and other bleaches and do not wear sterling silver jewelry while swimming or showering. Rhodium-plated jewelry will rust quickly if it gets in contact with those chemical substances.
CLEANING AND CARE
How should Crystal jewelry be cared for?
Crystal jewelry should be treated the same as fine jewelry. Avoid exposing the jewelry to water, chemicals, or harsh treatment from work or sports. Always remove crystal jewelry Prior to swimming or showering. Wear the jewelry after applying makeup and lotions to skin. Store jewelry in its original packaging. A good plastic bag with zipper seal is ideal.
How should I clean and take care of my rhodium-plated jewelry?
For regular cleaning, we recommend that you use our signature jewelry polishing cloth that is infused with a special jewelry cleaner. You can also use a soft, 100% cotton cloth; it is recommended that you have one cleaning cloth for gold and a separate one for silver
How should I clean my dull/cloudy stones?
Although our cubic zirconia stone are high quality, the nature of the stone can result in them appearing dull over time due to the buildup of lotions and other oils from the skin. Easily clean the stones by soaking the jewelry in a small bowl of warm water that is mixed with dish detergent; you can also gently brush the stones with a soft bristle toothbrush.
How should I store my jewelry?
To keep tarnishing to a minimum, it is strongly advised that you store your jewelry in a dry and air-tight area, such a jewelry box or zip-lock bag, keep your jewelry pieces from rubbing against other items when you are not wearing them.